Policies

Payment and refunds

All appointments and classes must be booked and paid for in advance online. No exceptions.

There are no refunds for online classes, mentorships, or digital products.

Rescheduling appointments

I no longer offer appointments on a rolling basis. This means if you book an appointment and wish to reschedule, there may not be later dates available to move you to.

There is a firm 72-hour rescheduling and cancellation policy. This means you may reschedule your appointment up to 72 hours before your session.

If you change your appointment with less than 72 hours notice, you will be charged a $50 rebooking fee.

If you have to cancel your appointment, you must do so with 72 hours notice. Cancellations will be refunded minus a $15 administration fee.

Payment is forfeited if you cancel or reschedule with less than 72 hours notice. 

My hours of operation

My hours of operation are subject to change, as are the services I offer. Generally, I am available by email during standard business hours. I am no longer taking appointments on a rolling basis. 

Refunds

Due to the energetic nature of my work, I’m not able to offer refunds on any of my services, readings, classes, or products for any reason.

This includes digital products, such as meditations and pre-recorded classes as digital files are non-returnable.

Technical Difficulties and Dropped Calls

Readings done online via video chat rely on an internet connection. Occasionally, things may happen during a video chat session that are outside of my control: A dropped call, loss of internet or wi-fi connection, power outage, service disruption, or computer malfunction on either the client’s side or my side is not something I can reasonably control, anticipate, or prevent. 

If we do get cut off or our session is disrupted, I will do everything I can do restore the call. If we lose significant time, I will stay on the call to make up lost minutes.

If we cannot re-establish our session due to technical difficulties, I will offer to reschedule the appointment at the next available time slot, or give you a credit for the remaining time we have left.

I am not able to offer a refund for technical issues as my time is just as invested in my appointments. I’m not able to recover a lost appointment time. 

If you are running late, or don’t show up at all… 

You are responsible for keeping track of your schedule and ensuring that you are able to get to your appointment on time. When you book your appointment, put it in your calendar and check your local time zone. (All appointments are in EST.)

When you book an appointment, you are paying for time. If you choose to use that time keeping me waiting, then I consider my services rendered.

I will attempt to contact you once if you are late or have not shown up. Remember that 72 hours are required to reschedule or cancel your appointment – once you are late for your session, you are well outside the window of opportunity to reschedule.

If you do not show up for your appointment, you will lose your appointment. I do not issue refunds or offer to reschedule missed appointments.

If you are late for your appointment, it will come out of your session time. I do not make up for your lost time, regardless of the reason for your lateness.

Recordings

I do offer to record your reading. This is currently a complimentary service that I provide for tarot clients.  I reserve the right to cancel or modify this service at any time.

Readings are recorded digitally and will be sent within 5 business days after your reading. You are responsible for downloading and saving your recording within a timely manner. Recordings do expire after three months.

I’m not able to guarantee recording quality and cannot protect against technical or mechanical failure during your reading.

I do not give permission for any private recordings to be shared outside of myself and you, the client.

Follow-up questions 

Once your reading is over, it’s over. I can’t answer follow-up questions via phone or email. If you want to explore something further, you are welcome to book another session with me.

Gift certificates

Gift certificates are no longer available for purchase of November 18, 2019.

Gift certificates purchased before this are date are still valid. Gift certificates are non-refundable, but they are transferable. If you are unable to use yours, you are welcome to pass it along to a friend or family member.

Gift certificates are sold in monetary denominations and are not meant to guarantee a fixed price on any product or service, nor do they guarantee a type of service will remain available. All services, programs, prices, and service delivery methods at lizworth.com are subject to change.

It is the responsibility of the certificate holder to use this certificate at their discretion, including booking their own appointments. 

Accuracy and predictions

My job is to read what I see. That’s all it comes down to: I read, and then relay that information.

That means I will always be honest about what I see in the cards, but I can’t make promises or  100% guarantees on any outcomes. Remember that when you get a reading, you are consulting an oracle. The information is based in intuitive, spiritual, emotional, and esoteric realms.

It is my experience that readings can help to reveal potential outcomes, but nothing will shape your future more than the decisions you make today. We are all responsible for our own paths.

I trust that you are entering into a reading with me with full consent, and that you take responsibility for your own actions once our session is over. Tarot and astrology are means of deeper exploration and clarity, not places to lay responsibility at the feet of any reader, myself included.

If you’re not happy with your reading 

Make sure I am the right reader for you before you book with me. I encourage you to read through my website in advance. Every tarot reader will have a different style and approach to tarot. 

I don’t use tarot as a fortune-telling tool. That means that if you are looking for someone to tell you the name of your future spouse or which lottery numbers to choose this weekend, I’m not your gal. 

Bringing friends and family to your reading

Don’t invite friends or family to sit on a reading with you. I will not begin the session if guests are present and any delays this causes will come out of your appointment time.

Confidentiality 

Anything that is discussed during our session will stay between you and me, and so will your contact information. The only time information is shared is when clients voluntarily provide testimonials, or examples of their readings for class purposes, always with explicit permission. 

Party and event policies 

If you are hiring me to read at a party, a 50% deposit is required, due withing three business dates after confirmation.

Deposits are required for me to hold your event date.

Deposits are non-refundable, and non-transferable except in the case of cancellation on my part. If I am unable to fulfill my commitment for any reason, your money will be refunded in full.

For individuals who are hosting parties, the remaining balance is due at the end of the evening, in cash or certified cheque.

For companies and organizations, the remaining balance is due at the end of the evening, payable by cheque. If for any reason your business is unable to pay on time, interest charges of $1.50 a day will be applied for every day you are late.

I reserve the right to refuse service to anyone who I feel is threatening my safety or security. This includes any guests at your event who are verbally or physically abusive; are heavily intoxicated; or who display aggressive, unpredictable behaviour.

Public workshops, seminars, and other events 

I often run classes, talks, and other events online. I will do everything in my part to ensure these events run, no matter what, unless illness or circumstances beyond my control bar me from doing so. If I do have to cancel, you will receive a full refund immediately.

However, I sometimes work with other shops and venues and their policies may differ from mine. For example, some require a minimum number of registered participants for a class to run. If you register for an event through a shop or venue, I encourage you to check out their cancellation policies.

Tarot mentorships

“No show” classes are considered cancellations.

Please do not distribute or share any materials received in your classes. Failure to respect copyright will result in immediate legal action, no questions asked.

Classes and mentorship packages are non-refundable.

Need to clarify anything? Email me: lizworth@gmail.com

Last updated October 5, 2020

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